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Can Web Service Companies Do Without 24x7 Dotcom-Monitor support?

The article explores the dependence of e-business efficiency on the web services fault tolerance.

website monitoring, web server monitoring, monitoring, web site, network

The background
Enterprises worldwide have embraced ‘Web services’ as the preferred middleware technology for integrating their Web-enabled, e-business applications. Hundreds of Web service sites offer very useful services that provide essential components for running B2B or B2C e-business applications. Many enterprises outsource items ranging from security services for their plants and offices to outsource packing and forwarding, or even cleaning services. Specialized Web service companies provide the latest exchange rates for any combination of the 100+ countries they cater to. Web service companies have hundreds of B2B or B2C e-commerce/e-business clients who need their services (on a 24x7 basis) for running their non-stop global businesses.

Some examples of Web services include:

* Providing access to FedEx tracking information by taking a tracking number and returning shipment status from FedEx
* Credit card maintenance and management
* Providing authentication
* Returning real-time flight information for flights in the air, given an airline code and flight number, using current information from online service.
* Calculating and providing postage requirements in any currency
* A monthly lease payment calculator service
* Sending text messages to mobile phones, when provided a list of countries and their international dialing codes
* Providing Internet time
* Retrieving news headlines from sites like CNN, CBS, or MSNmoney and supplying them to news portals
* Providing up-to-the-minute sports updates to various channels
* Offering Web site management system by providing 100+ functions
* … and many more!

Vital Issues involved in Web services business
As Web service companies integrate with hundreds of important B2B/B2C clients, they become vital components in hundreds of billions of dollars of international trade and e-commerce, manufacturing, and service business. Since a transaction cannot be completed without their service input, any disruption of service, delayed response, or system error could spell disaster and incalculable loss from deferred shipments, cancellations, and even business operations stoppage. Thus, it is imperative that Web services work correctly and efficiently every time.

Web service companies therefore must consistently perform within acceptable framework. There is little margin for error. That is why Web service companies typically have SLA agreements signed with clients for proper functional and performance delivery. Any deviations could mean attracting censure, penalties, or both.

What must be done to prevent exposure?
Clearly, automatic and constant monitoring of the functionality and performance of a Web service site is necessary. This website monitoring should not only check that correct functionality is delivered, but also, how efficiently it is being delivered. If the turnaround time is consistently beyond the SLA norms, it must be recorded and the service company notified of the anomalies, so that the company can examine inside and outside of their firewall to rectify the situation.

Dotcom-Monitor.com has the solution.
Dotcom-Monitor.com can provide customized monitoring through its highly respected and acclaimed Dotcom Monitoring Service. This automated, non-stop (24x7) service caters to a site’s specific functional and performance monitoring needs, automatically alerting and reporting deviations to site management, in real time, through the built-in Dotcom-Monitor reporting system. This prompts site management for immediate remedial action.

How Dotcom-Monitor works
Dotcom-Monitor has remote agents strategically positioned around the world, each acting as an Internet browser. After a customer creates an account, he or she supplies the URLs of the Web service site, along with functions to be monitored with inputs, algorithms, expected results, and performance norms. Then, the process starts immediately. Dotcom-Monitor’s global agent checks the Web service(s) to ensure that it is accessible and maintaining acceptable levels of performance. If any of these fall outside the specified parameters, the customer is notified.

1. Functional Monitoring: Dotcom-Monitor constantly checks the functionality of the service by making specifically tailored, functional calls to the site (application) server to monitor the accuracy of the results obtained in real time. It uses representative input from transactions/messages, algorithms, and results provided by the Web service company for this purpose. The monitor performs Dotcom-Monitor’s service at pre-defined intervals. Any deviations from the supplied results are promptly reported for appropriate action.

2. Performance Monitoring: Most Web service companies use SOAP (Simple Object Access Protocol) technology to architect service transactions’ receipt, de-serialization, processing, serialization, and delivery. SOAP is a lightweight, stateless, XML communication protocol that lets applications exchange structured messages/transactions across the Internet. Most current SOAP implementations use HTTP binding due to SOAP’s wide availability and ability to pass through firewalls.

One of Dotcom-Monitor’s features is to determine the level of performance available from SOAP implementations using appropriate test transactions/messages. First, Dotcom-Monitor checks for latency, the round-trip time taken to send and receive a single transaction/message from the monitor server to the service server and back. High resolution timers are used to measure the time taken for each round-trip. Dotcom-Monitor repeats this check at a defined interval. For throughput, Dotcom-Monitor conducts checks to find the peak throughput available from each SOAP implementation using a number of concurrent driver threads, records the number of round-trips completed per second, and compares it to supplied norms. Dotcom-Monitor conducts a separate exercise to measure SOAP serialization and de-serialization overheads. The test driver sends a number of customer detail records to the server. The monitor captures the times required by the server to perform serialization and de-serialization of SOAP transactions/messages. Any overall performance degradation beyond the Web service-defined boundaries are recorded and reported. A proper log of the checks made is maintained for later analysis.

In Conclusion
Just as business is vital to economy, Web services are crucial to e-business. Web services must consistently perform with absolute integrity and deliver sustained, non-stop performance to B2B or B2C e-business sites. Since these sites are concurrently concatenated with hundreds of e-business Web sites providing functions vital to each business they serve, there is no margin for error or for failure.

Web service sites must plan for zero tolerance. While it is easy to plan and implement redundant hardware and network infrastructure, exposure lies in making flawless functional delivery within desired turnaround time, every single time. That is only possible if constant monitoring for correct functional output(s) and response time performance are maintained, and any deviations highlighted in real time for remedial action. A 24x7 website monitoring solution from Dotcom-Monitor.com is the real answer.

 

Why Dotcom-Monitor Service Is Crucial to e-Business

The article explores the ways of insuring maximum web site uptime.

web site monitoring, website monitoring, web server performance, server monitoring, network

Operational Issues Confronting e-Business Today:
Business through the internet has expanded by leaps and bounds and continues to do so. With opening up of the world economies e-business has become truly global for buyers and sellers alike. Also keeping pace are the associated problems that are both technical and non-technical in nature. The prime concern for any e-business is secure and efficient handling of run away transaction volumes at acceptable response levels. Congested networks are causing delays, even outages. Slow downloading time is one of the main reasons potential on-line customers switch web sites. Long waiting times can prove disastrous. The web site load pattern varies from hour to hour. For example, lunch time and after hours load on an on-line super-store will be more than it is during working hours, as that is when people like to do their purchases. Unacceptable response times could result in on-line customers abandoning the cart midway and switching to competition. The varying internet networks’ bandwidths and load patterns mean response times could vary widely from place to place even for the same traffic volumes. The web sites would like to know in real time where the bottlenecks are on a regular basis. Constant monitoring is therefore a must to enable web sites identify problems and initiate remedial steps without loss of time or on-line customers. There are other problems as well. These relate to web site’s accessibility, availability, security, data integrity and dangers from the hackers. Invariably, even the best managed web sites do not know what the exact problem is and where! Until informed by a frustrated customer. Clearly, web site owners would prefer to concentrate on challenges posed by their business rather than spending time on these extraneous issues. For every web site in e-business, therefore, there is an urgent need for constant 24x7 monitoring that keeps constant vigil and reports response time delays and any availability or accessibility problem; also regularly monitoring consistency of content and protected areas for any violation.

The Dotcom-Monitor.com Solution:
The Dotcom-Monitor.com is a secure advanced 24x7 web site monitoring service that provides comprehensive web site monitoring and helps address the issues and concerns raised above. Dotcom-Monitor service keeps the web site performance informed about it’s availability, accessibility, security and content and highlights any deviations from the supplied norms. The website monitoring management studies these exceptions and takes appropriate remedial steps. That means that the applications keep running within acceptable web server monitoring parameters and therefore are more profitable. Other available services in the Dotcom-Monitor portfolio include checking of password protected sites, online form work check, verification of web site’s Digital SSL Certificate validity, providing client-side help (called Cookie support); providing detailed performance metrics; performing web load stress test by simulating upto1000 concurrent users; business transaction support; can suggests bottlenecks within applications; customer’s network monitoring and related services etc. Dotcom-Monitor can also help a new e-business prospect assess impact of varying levels of simulated load; tune up their infrastructure before the web site launch. This results in arriving at an optimum start-up solution and costly mistakes are avoided.

How Dotcom-Monitor Service Works:
It is important to know other components that makeup any website operational environment besides the site, the client and the browser that Dotcom-Monitor service interacts with. These include File Transfer Service (FTP); The Domain Name Service (DNS) that provides IP address for the site name; Telnet (Port availability); Trace Root Servers, Ping (Routers/Firewall), POP3 (email) Server etc.
Dotcom-Monitor has remote agents strategically positioned around the world each acting as an internet browser. After a customer creates an account with Dotcom he supplies URLs of his web sites to be monitored, the process starts immediately. Dotcom global agents start checking the web site(s) to ensure the web site is accessible, has proper content, and is maintaining acceptable levels of web server performance as per norms supplied. If any of these fall outside the specified parameters, the notification process starts. To take just two examples, web server performance monitoring checks the time it takes for the web server to respond to the monitor agent’s request against acceptable response time (say 5 seconds). If page takes more time to load on the agent’s browser web site is notified as a possible performance issue. For content check, customer provides a specific keyword or a phrase that network monitoring uses to ensure that the page was not altered and has proper content. This check is crucial for data base driven web sites. In case keyword is not found on the page the monitor notifies and also stores snapshot of the page for customer’s review. Similarly, sites are checked for consistency of content and for accessibility (and availability) through its world wide agents and notifies if any problem is detected. Dotcom-Monitor, therefore, provides a much needed non-stop monitoring service for smoother running of e-businesses.

About Dotcom-Monitor Company:
Dotcom-Monitor is the leader and innovator in advanced website monitoring services that ensures reputation and up-time of the e-business. Since its inception in 1998, Dotcom-Monitor has significantly helped over 2000 companies get more out of their resources; earn more customer loyalty and goodwill; earn more profits through maximizing web site up-time. Dotcom service watches e-business from outside using its global multi-pronged approach by simulating the end user actions. Dot-com ensures that the web site is open for business for 24 hours a day for its global customers. Dotcom-Monitor continues to grow its client base through its superior support services while steadily providing more network monitoring features while maintaining competitive pricing. Dotcom-Monitor was one of the first monitoring services to develop 1-minute monitoring, and the first to develop recorders that automate and simplify complex monitoring tasks.

Conclusion:
It is clear that the increasing customer preference for doing business on-line, and the rapidly expanding global e-commerce not only mean greater opportunities for e-businesses worldwide; but also, that, unless a constant global monitoring service is integral to the overall business e-business strategy, the web sites can never realize their true worth. Dotcom-Monitor.com provides just the right solution to help web sites realize their full potential.

 

Why Dotcom-Monitor Service Is Crucial to e-Business

The article explores the ways of insuring maximum web site uptime.

web site monitoring, website monitoring, web server performance, server monitoring, network

Operational Issues Confronting e-Business Today:
Business through the internet has expanded by leaps and bounds and continues to do so. With opening up of the world economies e-business has become truly global for buyers and sellers alike. Also keeping pace are the associated problems that are both technical and non-technical in nature. The prime concern for any e-business is secure and efficient handling of run away transaction volumes at acceptable response levels. Congested networks are causing delays, even outages. Slow downloading time is one of the main reasons potential on-line customers switch web sites. Long waiting times can prove disastrous. The web site load pattern varies from hour to hour. For example, lunch time and after hours load on an on-line super-store will be more than it is during working hours, as that is when people like to do their purchases. Unacceptable response times could result in on-line customers abandoning the cart midway and switching to competition. The varying internet networks’ bandwidths and load patterns mean response times could vary widely from place to place even for the same traffic volumes. The web sites would like to know in real time where the bottlenecks are on a regular basis. Constant monitoring is therefore a must to enable web sites identify problems and initiate remedial steps without loss of time or on-line customers. There are other problems as well. These relate to web site’s accessibility, availability, security, data integrity and dangers from the hackers. Invariably, even the best managed web sites do not know what the exact problem is and where! Until informed by a frustrated customer. Clearly, web site owners would prefer to concentrate on challenges posed by their business rather than spending time on these extraneous issues. For every web site in e-business, therefore, there is an urgent need for constant 24x7 monitoring that keeps constant vigil and reports response time delays and any availability or accessibility problem; also regularly monitoring consistency of content and protected areas for any violation.

The Dotcom-Monitor.com Solution:
The Dotcom-Monitor.com is a secure advanced 24x7 web site monitoring service that provides comprehensive web site monitoring and helps address the issues and concerns raised above. Dotcom-Monitor service keeps the web site performance informed about it’s availability, accessibility, security and content and highlights any deviations from the supplied norms. The website monitoring management studies these exceptions and takes appropriate remedial steps. That means that the applications keep running within acceptable web server monitoring parameters and therefore are more profitable. Other available services in the Dotcom-Monitor portfolio include checking of password protected sites, online form work check, verification of web site’s Digital SSL Certificate validity, providing client-side help (called Cookie support); providing detailed performance metrics; performing web load stress test by simulating upto1000 concurrent users; business transaction support; can suggests bottlenecks within applications; customer’s network monitoring and related services etc. Dotcom-Monitor can also help a new e-business prospect assess impact of varying levels of simulated load; tune up their infrastructure before the web site launch. This results in arriving at an optimum start-up solution and costly mistakes are avoided.

How Dotcom-Monitor Service Works:
It is important to know other components that makeup any website operational environment besides the site, the client and the browser that Dotcom-Monitor service interacts with. These include File Transfer Service (FTP); The Domain Name Service (DNS) that provides IP address for the site name; Telnet (Port availability); Trace Root Servers, Ping (Routers/Firewall), POP3 (email) Server etc.
Dotcom-Monitor has remote agents strategically positioned around the world each acting as an internet browser. After a customer creates an account with Dotcom he supplies URLs of his web sites to be monitored, the process starts immediately. Dotcom global agents start checking the web site(s) to ensure the web site is accessible, has proper content, and is maintaining acceptable levels of web server performance as per norms supplied. If any of these fall outside the specified parameters, the notification process starts. To take just two examples, web server performance monitoring checks the time it takes for the web server to respond to the monitor agent’s request against acceptable response time (say 5 seconds). If page takes more time to load on the agent’s browser web site is notified as a possible performance issue. For content check, customer provides a specific keyword or a phrase that network monitoring uses to ensure that the page was not altered and has proper content. This check is crucial for data base driven web sites. In case keyword is not found on the page the monitor notifies and also stores snapshot of the page for customer’s review. Similarly, sites are checked for consistency of content and for accessibility (and availability) through its world wide agents and notifies if any problem is detected. Dotcom-Monitor, therefore, provides a much needed non-stop monitoring service for smoother running of e-businesses.

About Dotcom-Monitor Company:
Dotcom-Monitor is the leader and innovator in advanced website monitoring services that ensures reputation and up-time of the e-business. Since its inception in 1998, Dotcom-Monitor has significantly helped over 2000 companies get more out of their resources; earn more customer loyalty and goodwill; earn more profits through maximizing web site up-time. Dotcom service watches e-business from outside using its global multi-pronged approach by simulating the end user actions. Dot-com ensures that the web site is open for business for 24 hours a day for its global customers. Dotcom-Monitor continues to grow its client base through its superior support services while steadily providing more network monitoring features while maintaining competitive pricing. Dotcom-Monitor was one of the first monitoring services to develop 1-minute monitoring, and the first to develop recorders that automate and simplify complex monitoring tasks.

Conclusion:
It is clear that the increasing customer preference for doing business on-line, and the rapidly expanding global e-commerce not only mean greater opportunities for e-businesses worldwide; but also, that, unless a constant global monitoring service is integral to the overall business e-business strategy, the web sites can never realize their true worth. Dotcom-Monitor.com provides just the right solution to help web sites realize their full potential.

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