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Do You Know How To Complain About Your Flight?

Did your flight take off late? Was the food terrible? Was your suitcase lost?

airline, letter, problem, airlines, write, complaint, receipts, compensation, complaints, resolve, action

When passengers comment on airline service, most airlines do listen. They analyze and keep track of the complaints and compliments they receive and use the information to determine what the public wants and to identify problem areas that need special attention. They also try to resolve individual complaints.

Like other businesses, airlines have a lot of discretion in how they respond to problems. While you do have some rights as a passenger, your demands for compensation will probably be subject to negotiation and the kind of action you get depends in large part on the way you go about complaining. Start with the airline. Before you call or write to DOT or some other agency for help with an air travel problem, you should give the airline a chance to resolve it.

As a rule, airlines have trouble-shooters at the airports (they're usually called Customer Service Representatives) who can take care of many problems on the spot. They can arrange meals and hotel rooms for stranded passengers, write checks for denied boarding compensation, arrange luggage repairs and settle other routine claims or complaints

If you can't resolve the problem at the airport and want to file a complaint, it's best to call or write the airline's consumer office at its corporate headquarters. Take notes at the time the incident occurs and jot down the names of the carrier employees with whom you dealt. Keep all of your travel documents (ticket receipts, baggage check stubs, boarding passes, etc.) as well as receipts for any out-of-pocket expenses that were incurred as a result of the mishandling.

Here are some helpful tips should you choose to write a letter.

* Type the letter and, if at all possible, limit it to one page in length.

* Include your daytime telephone number (with area code).

* No matter how angry you might be, keep your letter businesslike in tone and don't exaggerate what happened. If the complaint sounds very vehement or sarcastic, you might wait a day and then consider rewriting it.

* Describe what happened, and give dates, cities, and flight numbers or flight times.

* Send copies, never the originals, of tickets and receipts or other documents that can back up your claim.

* Include the names of any employees who were rude or made things worse, as well as anyone who might have been especially helpful.

* Don't clutter up your complaint with petty gripes that can obscure what you're really angry about.

* Let the airline know if you've suffered any special inconvenience or monetary losses.

* Say just what you expect the carrier to do to make amends. An airline may offer to settle your claim with a check or some other kind of compensation, possibly free transportation. You might want a written apology from a rude employee or reimbursement for some loss you incurred-but the airline needs to know what you want before it can decide what action to take.

* Be reasonable. If your demands are way out of line, your letter might earn you a polite apology and a place in the airline's crank files.

If you follow these guidelines, the airlines will probably treat your complaint seriously. Your letter will help them to determine what caused your problem, as well as to suggest actions the company can take to keep the same thing from happening to other people.

 

How to book cheap flights

Travel secrets that travel agent do not tell you. It is not to the advantage of travel agents to tell how to get the cheapest flights. By becoming an independent travel agent you learn how to book the cheapest flights. You save and you make money when you book travel for your family, friends, relatives and business associates.

Contrary to what most believe, travel agents do not always know best. They tend to steer you on the route of major airlines, which happens to be the most expensive. They neglect to inform their customers of the other methods of travel that are available to them, which makes sense because they will not make a commission if the customers go with a method that they are not affiliated with.

With that said, why use a travel agent? Be your own travel agent. The following information will tell you how to be your own travel agent and book the cheapest flight possible.

Global Travel International provides all of the necessary resources for anyone to be an independent travel agent. As an independent travel agent, you can take advantage of the many opportunities you’ll have to attend educational and exciting workshops, seminars, events and conferences. You’ll learn the most fundamental rules of getting the cheapest flight possible. One of the rules is that flights leaving Fridays, Sundays, and Mondays are always more expensive. Try to leave and return sometime in the middle of the week.
You’ll learn the lowest possible fare might not fall under the economy or APEX fare rate. APEX (advance purchase excursion), is much lower than normal fares and is valid in specific sectors of economy class. It also must be purchased at least seven days prior to time of departure.
You can take advantage of deals that cater directly to travel agents. Travel agents are privy to a wealth of discounts due to their status.
You’ll learn the best deals for flights for major airlines are located and sometimes only valid on the company's website. As a travel agent you will be sent notifications of deals through email, which at most times are before they are featured on the site itself.

You’ll learn where and how to book charter flights. They, for the most part, offer fares that are much lower than major airlines. The reason for this is because charter companies lease an airplane for a specific route and allotted time. The already low price for tickets begins to decrease as the departure day approaches. However, if not enough seats are sold, the flight will be cancelled without notice, and other airlines are not at any obligation to accommodate you if such an occurrence happens.
Consolidators are the Price Club of airline travel – large brokerage houses which buy blocks of tickets from airlines at wholesale prices and then pass the savings on to individual flyers. Airlines sell to consolidators at reduced prices because they fear that the tickets would otherwise go unsold. Consolidators buy seats mostly on established carriers for flights that are headed to overseas destinations. Travel agents booking flights with consolidators can save anywhere from 20 to 50 percent off the price of a regular ticket.

In addition to booking cheap flights, a Global travel agent can make money in four ways.

1. You earn commission on the travel you book for yourself, your relatives, friends and business associates.
2. You get paid a quick cash bonus when you refer a new agent to Global Travel International
3. You also make money from all of your referred new agents’ commissionable travel sales, and
4. You earn even more cash when your referred agents renew their membership.

 

How To Find Really Cheap Flights

Airline competition has always been intense, but there are more and more resources available today that allow travelers to quickly compare fares without relying on travel agents. Here are a few of the strategies savvy travelers use.

First, start with the major airfare search engines to get a base idea of the lowest rates for your trip. www.qixo.com , www.orbitz.com, and quickfares.bestfares.com will do the job. Next, you’ll need to cover the individual airlines that aren’t...

cheap flight

Airline competition has always been intense, but there are more and more resources available today that allow travelers to quickly compare fares without relying on travel agents. Here are a few of the strategies savvy travelers use.

First, start with the major airfare search engines to get a base idea of the lowest rates for your trip. www.qixo.com , www.orbitz.com, and quickfares.bestfares.com will do the job. Next, you’ll need to cover the individual airlines that aren’t covered by these engines. Southwest is one of these, so check www.southwest.com .

Your next step should be to check the airlines website for the lowest fare that you’ve found from the search engines. Before you do, make sure the fare that you’ve gotten includes all taxes and other fees. Often you can save a little by going direct to the airlines website.

Your ability to find the cheapest fares will depend greatly on your degree of flexibility in departure and return dates, and amount of time ahead of the trip that you start looking. With the number of routes being reduced by the airlines in order to fly at high as capacity as possible, it’s even more important to plan in advance these days.

If you do have some flexibility, Orbitz will allow you to select a flexible date option which will enable you to scan for the best prices up to 3 days before or after a specified date.

If you have maximum flexibility then simply wait for a good deal. Orbitz, Southwest, and others will notify you when sales run on destinations you are interested in. Check a few of the websites for the airlines that you’ve found deals on up to this point to see if they offer any type of notification service on sales. www.bestfares.com is a good resource to check for sales also.

The next strategy is to see if any special deals are available for a group that you can be associated with. Seniors, students, single women, etc. often have websites that offer discounted fares.

One last approach that’s worth a try is to bid on priceline.com. Use the lowest fare that your search has found, then place your bid 30% below it. There are more hints and resources at www.really-cheap-flight.info

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